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Shipping & Returns

Shipping & Returns

We are committed to your complete satisfaction. Returns or exchanges are permitted, provided the customer purchased the product through our mail order, call center, or website and it is within 15 days from the original invoice date.

Before returning goods, please contact us to solve the problems you are having 90% of the time we are able to sort discuss the problem without having to send anything back.

Return and Exchange Policy

1. We will accept refund or exchange for wrong item or color within 10 days of the original order date. When returning the product for a refund, shipping and handling fees are not refundable. We do not cover the shipping cost of returns or exchanges, you are responsible for shipping costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we are not responsible for lost shipments.

 
2. When returning the product for an Exchange Apartment, please contact us with your Order ID and one of our team will help you. If you want to exchange items to a different style, you would return your items for a refund (as pre Refund Policy) and a new order for the style you prefer to place.

 
3. You must contact us before sending the items back. All items sent back to us must not be damaged in their original condition, engraved or artificially corroded, with all tags attached. Otherwise, the items will be returned back to you.

 
4. We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we are not responsible for lost shipments. Shipping and handling fees are not refundable.
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